How can we help?

Frequently asked questions

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Request a Refund

Making a complaint or claiming a refund
Bus delay under two hours
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Manage your bookings

Changing your booking
Getting your booking invoice
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Route and Delay Information

Check the punctuality of your bus
Being late to the bus
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Problems with Payments

Error message
Misuse of personal data
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Luggage Policy
Adding an oversized luggage
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Book a ticket for your trip

How to book
Finding a connection
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Check your voucher
Combining vouchers
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On-board equipment
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Children reservations

General information
Child seat policy
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Passengers with Disabilities

Accompanying person or dog registration
Wheelchair registration
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Unwelcome conduct