How can we help?
Frequently asked questions
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Request a Refund
Making a complaint or claiming a refund
Bus delay under two hours
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Manage your bookings
Changing your booking
Getting your booking invoice
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Route and Delay Information
Check the punctuality of your bus
Being late to the bus
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Problems with Payments
Error message
Misuse of personal data
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Luggage Policy
Adding an oversized luggage
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Book a ticket for your trip
How to book
Finding a connection
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Check your voucher
Combining vouchers
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On-board equipment
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Children reservations
General information
Child seat policy
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Passengers with Disabilities
Accompanying person or dog registration
Wheelchair registration
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Unwelcome conduct